Interact SSAS is specifically targeted towards national social security administrations around the world, including pension funds, provident funds, national insurance schemes and regular social security boards.

The Interact SSAS application is designed to cover all business needs of a national social security administration, including, but not limited to:

• System Manager
• Registration Management
• Social Security Number Management
• ID Card Management
• Contributions Filing and Payments Management
• Past Contributions Management
• Penalties Management
• Receivables Management
• Cash Register and Receipts Processing
• Benefit Claims Filing Management
• Benefit Claims Payment Management
• Award Letters Management
• Refunds and Adjustments Management
• Payables Management
• Compliance Management
• Arrears Installment Agreements
• Delinquency Management
• Case Management
• KYC Management
• Medical Visits and Diagnosis Management
• Documents Tracking and Management
• GL Interface
• Workbench / Dashboard
• e-Records
• e-Services
• SSAXML API
• Reporting

All functionality is available in a single portal and the entire application is designed from the start
to be highly configurable to avoid the need for source code changes when laws and regulations in social security change.

All stakeholders have access to powerful e-Services to conduct all their business with the social security administration online without ever having to visit the social security administration’s offices.

e-Services are available for:

• Employers
• Self-Employed
• Voluntary Contributors
• Employees
• Survivors
• Pensioners

The application makes maximum use of all web-based technology to enable the users to have an intuitive
and user-friendly experience to conduct all transactions.

In addition to the above regular users of e-Services, the following unique users can also access the portal:

• Courts (to submit information re: lawsuits filed by the social security administration)
• Healthcare Providers (to submit health diagnoses resulting from patient visits for medical benefits)
• Medical Referees (to provide an secondary opinion on key medical benefit claims)
• Financial Institutions (to manage bank payment files for disbursement of benefit payments)

All modules of Interact SSAS are seamlessly integrated, thereby avoiding the need for any dual entry and eliminating many potential mistakes. All modules share a common look & feel and underlying technology, including:

• common database
• common workflow engine
• common alerts engine
• common reporting engine
• common user access rights
• common e-Services