Helpdesk Management

Comprehensive Ticket Based Helpdesk/Support Desk management system which can be used by HR and Payroll departments to assist Employees with questions regarding any HR/Payroll function.  Employees can submit their Helpdesk Requests through Self Service, which will automatically generate a Support Ticket.  Support Tickets can then be assigned to specific Employees who will be responsible for resolving the Ticket and once resolved the Ticket will be closed and KPIs will be updated to the Service Levels achieved by HR/Payroll departments.  Helpdesk Support Tickets can be prioritized as per their importance and Employee can be automatically notified by email when an issue is resolved.

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